Privacy Policy
Last Updated: January 15, 2025
At Waterex Rain, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our professional gaming education platform.
We're based in Egypt and comply with applicable data protection regulations. But more than that — we believe transparency builds trust. So we're being upfront about everything.
What Information We Collect
When you use waterexrain.space, we gather different types of information to provide you with better educational experiences and personalized learning paths.
Information You Give Us Directly
- Account Information: Your name, email address, phone number, and password when you register for our programs
- Profile Details: Gaming experience level, preferred game genres, learning goals, and career aspirations
- Payment Information: Billing details and transaction history (processed securely through third-party payment providers)
- Communication Records: Messages you send us through contact forms, emails, or support tickets
- Course Progress: Completed modules, quiz results, project submissions, and skill assessments
Information We Collect Automatically
Like most websites, we automatically collect some technical data:
- Device Information: Browser type, operating system, device model, screen resolution
- Usage Data: Pages visited, time spent on site, links clicked, course modules accessed
- Location Data: General geographic location based on IP address (country and city level only)
- Cookies and Tracking: Small files that help us remember your preferences and analyze site performance
How We Use Your Information
We're not here to spam you or sell your data. Here's what we actually do with it:
| Purpose | Description |
|---|---|
| Course Delivery | Provide access to learning materials, track your progress, issue certificates |
| Personalization | Recommend relevant courses, adjust difficulty levels, customize learning paths |
| Communication | Send course updates, respond to inquiries, share important announcements |
| Platform Improvement | Analyze usage patterns, fix bugs, develop new features based on user behavior |
| Security | Prevent fraud, protect accounts, detect unauthorized access attempts |
| Legal Compliance | Meet regulatory requirements, respond to legal requests, enforce our terms |
Marketing Communications: We occasionally send emails about new courses, special offers, or gaming industry insights. You can unsubscribe anytime through the link in every email. We won't take it personally.
Who We Share Your Data With
We don't sell your personal information. Period. But we do work with some trusted partners:
Service Providers
- Payment Processors: Secure companies that handle transactions (they never share your full payment details with us)
- Email Services: Platforms that help us send course materials and updates reliably
- Cloud Hosting: Providers that store our content and keep the platform running smoothly
- Analytics Tools: Services that help us understand how people use our site (anonymized data only)
Legal Requirements
We might share information if required by Egyptian law, court orders, or government regulations. We'll resist overly broad requests and notify you when possible.
Business Transfers
If Waterex Rain is acquired or merged with another company, your information would transfer to the new owners. We'd notify you beforehand and explain any changes to how your data is handled.
Your Privacy Rights
Your data belongs to you. Here's what you can do with it:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Update or fix any incorrect information in your account. Most things you can change directly in your profile settings.
Delete Your Account
Request full deletion of your account and associated data. Some records may be retained for legal purposes.
Export Your Data
Download your course progress, submissions, and other personal data in a portable format.
Object to Processing
Opt out of certain data uses like marketing communications or analytics tracking.
Restrict Processing
Limit how we use your information while keeping your account active.
To exercise any of these rights, email us at support@waterexrain.space with your request. We'll verify your identity and respond within 30 days. There's no fee unless your request is clearly unfounded or excessive.
Data Security Measures
We protect your information with industry-standard security practices:
- Encryption: All data transmitted between your device and our servers uses SSL/TLS encryption
- Secure Storage: Personal information is stored on encrypted servers with restricted access
- Access Controls: Only authorized staff can access personal data, and only when necessary
- Regular Audits: We conduct security reviews and vulnerability assessments quarterly
- Password Protection: We enforce strong password requirements and offer two-factor authentication
- Backup Systems: Data is regularly backed up to prevent loss from technical failures
Important Note: No security system is perfect. While we implement strong protections, we can't guarantee absolute security. You're responsible for keeping your password confidential and logging out from shared devices.
Cookies and Tracking Technologies
We use cookies to improve your experience. Here's a breakdown:
Essential Cookies
These are necessary for the site to function. They remember your login status and preferences. You can't opt out of these without losing basic functionality.
Performance Cookies
Help us understand which pages are popular and how people navigate the site. All data is aggregated and anonymous.
Functionality Cookies
Remember your choices like language preferences or video quality settings to enhance your experience.
Managing Cookies
Most browsers let you control cookies through their settings. You can block or delete cookies, but this might affect site functionality. Check your browser's help section for instructions.
Data Retention
We keep your information only as long as needed:
- Active Accounts: We retain your data while your account is active and you're using our services
- After Account Closure: Most data is deleted within 90 days of account deletion
- Legal Requirements: Some records (like payment history) are kept for 7 years to comply with Egyptian tax and financial regulations
- Course Certificates: Achievement records are maintained indefinitely for verification purposes
- Anonymous Analytics: Aggregated, non-identifiable data may be retained permanently for research and improvement
International Data Transfers
Our servers are primarily located in Egypt. However, some service providers operate globally, which means your data might be processed in other countries.
When we transfer data internationally, we ensure adequate protections are in place through:
- Standard contractual clauses approved by data protection authorities
- Providers certified under recognized privacy frameworks
- Technical and organizational security measures
Children's Privacy
Waterex Rain is designed for individuals 16 years and older. We don't knowingly collect information from children under 16.
If you're under 16, please don't register or submit personal information. If we discover we've collected data from someone under 16, we'll delete it promptly.
Parents who believe their child has provided us with information should contact us immediately at support@waterexrain.space.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements.
When we make significant changes, we'll notify you by:
- Posting a notice on our homepage
- Sending an email to your registered address
- Updating the "Last Updated" date at the top of this page
Continued use of our services after changes means you accept the updated policy. If you disagree with changes, you can close your account.
Third-Party Links
Our site may contain links to external websites or resources (gaming platforms, industry news sites, partner organizations). We're not responsible for their privacy practices.
When you click external links, you're subject to those sites' privacy policies. We encourage you to read them before sharing personal information.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your data, we're here to help.
Email: support@waterexrain.space
Phone: +201550999910
Address: Sharea Mostashfa Al Gamaa, Borg Ibrahim
Shehata, 5th Floor
Above Fave and Red Wings Cafe, Zagazig, Ash Sharqia Governorate 44511,
Egypt
We typically respond to privacy inquiries within 2-3 business days.